Refund & Cancellation Policy

Unless a listing states otherwise, you may cancel free of charge up to 24 hours before the scheduled start time and receive a full refund of the trip price.

• More than 24 hours before start: full refund of the trip price.
• Less than 24 hours before start: Late Cancellation Charge — e.g. 50%.
• No-show or arrival after the departure time: no refund.
• Service fee refundability: Service Fee Refund Rule.

Overnight stays may use a longer window because of preparation costs: Beach House Cancellation Window. The applicable rule is always shown on the listing before you pay.

Safety comes first. If a captain, operator or maritime authority cancels because of wind, waves, visibility, storms or a coastguard restriction, you may choose a full refund or a free reschedule to any available date. Weather cancellations are never charged to the guest.

If a provider cancels a confirmed booking for any reason other than weather or your breach of the safety rules, you receive a full refund including the service fee, and we will help you find a comparable alternative where possible. Repeat cancellations lead to provider penalties under the Provider Terms.

If a trip is cut short for a mechanical or safety reason attributable to the provider, a partial refund is calculated pro rata for the unused time. Trips cut short by guest misconduct are not refundable.

• Open the booking in your dashboard and use the cancel or contact-support action, or email support@exploresaltwater.com with your booking reference.
• Approved refunds are returned to the original payment method.
• Bank posting time is typically Refund Processing Time — e.g. 5–14 business days depending on your issuer.

If you disagree with a refund decision, escalate to escalations@exploresaltwater.com within Dispute Window — e.g. 14 days of the trip date. Consumer protection rights in your country of residence, including under KSA e-commerce rules, remain unaffected. Lawyer review: alignment with KSA e-commerce refund timelines.