1. Merchant identity
- Legal entity: Company Name
- Commercial registration (CR): CR Number
- VAT / tax number: VAT Number
- Registered address: Registered Address
- Country of establishment: Country of Establishment
- E-commerce / Maroof registration (if applicable): Maroof or E-commerce Registration
KSA e-commerce rules require the merchant's legal name, CR number and contact details to be publicly displayed. These fields must be completed with real registration data before launch — nothing here is invented.
2. Contact channels
- Customer support: support@exploresaltwater.com · Support Phone · support chat inside the app
- Provider support: providers@exploresaltwater.com
- Privacy and data requests: privacy@exploresaltwater.com
- Legal notices: legal@exploresaltwater.com · Legal Postal Address
- Safety incidents: Emergency Support Contact
- Support hours: Support Hours / Timezone
Transactional and authentication emails are sent from notify.exploresaltwater.com. Replies to automated messages may not be monitored — use the addresses above.
3. Marketplace disclosure
SaltWater operates as an intermediary marketplace. Experiences are provided by independent, licensed providers across Saudi Arabia, the UAE, Kuwait, Qatar, Bahrain, Oman and Egypt. Payment collection on behalf of providers is performed under the model described in the Provider Terms, with a platform commission of Commission Rate.
4. Complaints and escalation
Raise a complaint with support first. Unresolved matters can be escalated to escalations@exploresaltwater.com and, if still unresolved, to the consumer protection authority in your country: Consumer Protection Authority per market.
5. Document set
Our published legal documents are the Privacy Policy, Terms of Service, Refund & Cancellation Policy, Provider & Host Terms, Cookie & Tracking Policy, Safety & Liability Disclaimer, and this page. Links to all of them appear in the footer of every page and below.